State Farm® Insurance Agent Otis Rhoton

"Super Nice lady who worked diligently and patiently with me. While I was upset over the sky rocketing prices that Shelton insurance had been charging me . after 29 years of loyalty. I said adios to them , and hello to Ottis State Farm . They gave me the same coverage for half the price . Thanks ☺️"

"Excellent Customer Service - with attention to detail and making sure questions are always answered. Words cannot express how very thankful I am to have them - only a phone call away (where you can actually speak with a person)! I (We - at Sam's Towing) appreciate you ALL and look forward to working with you all in 2024!"

"I had a claim and it had been rejected by state farm's corporate legal team but Otis' office, KC, took it upon herself to contact them directly to get it straightened out and she was able to expedite the process. She even called me 3 days later to confirm with me that things went through and should be taken care of and wanted me to check and it had been. Excellent customer service with attention to detail and persistence to see that I was taken care of. Words cannot express how thankful and appreciative I am for her diligence and the excellent customer service that I just received. Thank you KC! You receive a ☆☆☆☆☆++++ rating from me!"

"I tried repeatedly to get a quote and purchase insurance through them. They NEVER answer the phone. The one time someone did; she took my information and sent me an email, including nothing but the calculated value of my home. There was no quote, no information how to contact her back, no instructions on how to follow up or purchase, and it didn't come from an official state farm email. When she asked me questions about my home; she didn't even have basic knowledge about homes or the materials used to construct. I ended up going to Bristol for an agent even though my house is a stones throw from this agency. I would also say that I very rarely leave a bad review. This one is well deserved."

"They NEVER answer the phone and they don't call back when I leave a voicemail! They act like they have no clue what they're doing! I had my payment set up on automatic withdraw and something went wrong and payment weren't being taken out and instead of telling me they just cancelled my insurance and called my fiance company. I could have lost my vehicle! The terrible part is I was just there the day before my insurance was cancelled and Otis had handled my request and he Never said anything just told me all was good!"

"Insurance can be so stressful. Truly, we never know what the policy covers and does not cover until the day of reckoning comes. Mr Rhoton and his team are six stars or more. I highly encourage you to avail yourself of their services. Besides, they are beautiful people with whom you will enjoy visiting for a spell. Good luck. Y'all come now, ya hear or here?"